Position Description
- Provide technical support and issue resolution
- Analyze and fix IT system/device issues
- Coordinate with developers for complex problems
- Log cases in the ticketing system
- Maintain Knowledge Base
- Recommend effective system usage
- 0–2 years of experience
Key Responsibilities
- Provide real-time IT support to customers
- Analyze issues and advise on system usage
- Use ticketing system to log and track cases
- Coordinate with related teams for complex issues
- Update Knowledge Base and FAQ
- Advise customers on system optimization
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